Policy

1. Shipping Policy

  • We ship orders across New Zealand using reliable courier partners.

  • Standard delivery timeframe: 6-10 business days (rural may take longer).

2. Returns & Refunds Policy

  • If you receive a faulty, damaged, or incorrect item, please contact us within 10 days of delivery.

  • Returns must be unused, in original packaging, and include proof of purchase.

  • Refunds will be processed back to the original payment method once the item is received and inspected.

  • Change-of-mind returns may be accepted at our discretion, and return shipping costs will apply.

3. Privacy Policy

  • We respect your privacy and protect your personal information.

  • Information collected (e.g., name, address, email, payment details) is used only to process your order and improve our services.

  • We do not sell or share your personal information with third parties, except for delivery and payment processing purposes.

  • Our site uses secure SSL encryption to protect your data.

4. Payment Policy

  • We accept major payment methods: Visa, Mastercard, PayPal, After pay (if applicable).

  • All transactions are processed securely in NZD.

  • Orders will only be dispatched once payment is confirmed.

5. Cancellation Policy

  • Orders can be cancelled within 2 hours of placing them by emailing our support team.

  • After dispatch, orders cannot be cancelled but may be returned under our returns policy.

6. Customer Support

Collections